Will Call & Customer Experience Lead

Rexel1; Corona (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Rexel USA in Corona, CA is seeking a Will Call Operations team member to enhance customer experience at Will Call. You will coordinate orders, notify customers, and work with Sales and Operations to prioritize pickup scheduling while maintaining the Will Call area and adherence to policies.

The role requires forklift certification and strong organizational skills, with a focus on fast, accurate service and a high sense of urgency in a dynamic environment.

Qualifications

• Forklift Certification is required.
• High School or GED - Preferred.
• Product Knowledge for Carrier Contractor Applications is helpful.

Responsibilities

• Provide Quotes and Enter Orders accurately for walk-in, email, or phone.
• Proactively notify customers when orders are ready (email/phone).
• Interface with Sales to coordinate pickup scheduling.

Skills

Customer service

Time management

Organizational skills

Sales experience

Education

High School or GED - Preferred

Tools

MS Excel

Outlook

Word

Job description

Rexel USA in Corona, CA is seeking a Will Call Operations team member to enhance customer experience at Will Call. You will coordinate orders, notify customers, and work with Sales and Operations to prioritize pickup scheduling while maintaining the Will Call area and adherence to policies.

The role requires forklift certification and strong organizational skills, with a focus on fast, accurate service and a high sense of urgency in a dynamic environment.