Will Call Operations

Rexel1; Corona (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Rexel USA in Corona, CA is seeking a Will Call Operations team member to enhance customer experience at Will Call. You will coordinate orders, notify customers, and work with Sales and Operations to prioritize pickup scheduling while maintaining the Will Call area and adherence to policies.

The role requires forklift certification and strong organizational skills, with a focus on fast, accurate service and a high sense of urgency in a dynamic environment.

Qualifications

• Forklift Certification is required.
• High School or GED - Preferred.
• Product Knowledge for Carrier Contractor Applications is helpful.

Responsibilities

• Provide Quotes and Enter Orders accurately for walk-in, email, or phone.
• Proactively notify customers when orders are ready (email/phone).
• Interface with Sales to coordinate pickup scheduling.

Skills

Customer service

Time management

Organizational skills

Sales experience

Education

High School or GED - Preferred

Tools

MS Excel

Outlook

Word

Job description

We are looking for a Will Call Operations to join our Talley team in Corona, CA!

Summary:

The Will Call Operations position performs functions strategic to enhance the Customer Experience (CX) specific to Will Call. Core responsibilities include providing a consistent CX emphasizing our Key Deliverables: Ease of Ordering, Product Availability, and Service Excellence. Enhancing the customer relationship by supporting their immediate and future needs. Will Call Operations will monitor customer wait time, order picking priorities, and customer checkout to ensure each customer leaves with a positive impression of Talley. Essential tasks include interfacing with Sales, Operations and our customers to prioritize and coordinate pick-up scheduling, facilitating return-to-stock of cancelled merchandise from Will-Call locations, and coordinating disposition of delinquent Will-Call orders.

What You'll Do:

• Provide Quotes and Enter Orders accurately and utilize best practices for walk-in business, email, or phone
• Proactively let customers know when orders are ready (email/phone)
• Interface with Sales (as needed) to coordinate customer P/U scheduling
• Utilize the Will Call calendar in Outlook and communicate priorities to Operations
• Evaluate any remaining open orders at the time of customer pick-up and include if possible
• Maintain standard protocol for 15-day Will Call pickup policy
• Account for all printed (active) tickets weekly
• Confirm/Close all signed tickets and scan them into DocuShare daily
• Facilitate Will-Call Check-in and Check-out procedures utilizing sign-in sheets
• Assist Operations in picking orders when there is downtime at the counter
• Assist with customer checkout and loading materials into vehicles as needed
• Escalating urgent Will-Call issues requiring higher-level attention
• Responding to internal calls related to Will-Call service issues
• Enter Quality Feedback Entries and assist with RGA's
• Organize and maintain the Will Call area including snacks
• Displays strong work ethic and honesty and adheres to all company policies and procedures
• Engages in work with a high sense of urgency, highly organized and detail-oriented
• Be open to change and deal calmly and effectively with high-stress situations
• Additional job duties and responsibilities may be added at any time, as business needs may dictate.

What You'll Need

• Forklift Certification is required
• High School or GED - Preferred

Knowledge, Skills & Abilities

• Product Knowledge for Carrier Contractor Applications
• Strong organizational skills and time management skills
• Sales and/or Customer Service experience preferred
• Warehouse picking/packing experience preferred
• Intermediate MS Excel, Word, and Outlook skills

Physical Demands:

• Sit: Must be able to remain in a stationary position - Constantly - at least 51%
• Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Occasionally - up to 20%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20%

Weight and Force Demands:

• Up to 10 pounds - Constantly - at least 51%
• Up to 25 pounds - Frequently - 21% to 50%
• Up to 50 pounds - Occasionally - up to 20%

Working Environment:

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20%
• Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20%
• Handles or works with potentially dangerous equipment - Occasionally - up to 20%
• Travels to offsite locations - Occasionally - up to 20%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

For the state of Florida only, the base pay rate is from $19.06 hr. - $22.00 hr., depending upon qualifications, experience, an