White-Glove IT Support for Senior Executives

Mattel; El Segundo (CA); On-site; USD 99,000 - 124,000; Full time

Job summary

Mattel in El Segundo seeks a Senior IT Analyst to deliver high-touch technology support to the CEO, COO, CFO and their assistants. The role blends advanced onsite IT skills with executive communication and discretion.

The analyst collaborates with Diamond colleagues, OSS, Service Desk, Remote Desktop Support and I&O teams to provide seamless coverage and consistent service standards while upholding strict security policies.

Qualifications

• Strong experience in enterprise onsite/deskside IT support for senior leaders.
• Excellent verbal and written communication with executive audiences.
• Ability to stay calm under pressure and own issues end-to-end.
• Proficiency with Windows/macOS endpoints, M365/Teams, and AV/meeting-room tech.

Responsibilities

• Provide high-touch IT support to CEO/COO/CFO and assistants.
• Prepare technology for executive meetings and video conferences.
• Log, escalate and close tickets in ServiceNow with confidentiality.
• Maintain secure devices and coordinate executive technology transitions.

Skills

Executive support

Windows/macOS

Microsoft 365/Teams

Mobile devices

Identity/MFA

ServiceNow

Security awareness

On-call experience

Okta/Intune

ITIL Foundation

Tools

ServiceNow

Okta

Intune

Job description

Mattel in El Segundo seeks a Senior IT Analyst to deliver high-touch technology support to the CEO, COO, CFO and their assistants. The role blends advanced onsite IT skills with executive communication and discretion.

The analyst collaborates with Diamond colleagues, OSS, Service Desk, Remote Desktop Support and I&O teams to provide seamless coverage and consistent service standards while upholding strict security policies.