Executive IT Support Engineer — White-Glove VIP Tech

TECEZE; Batavia (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading global tech organization in Batavia, IL is seeking an experienced IT Support Engineer to provide elevated, white glove support for senior leadership including CIOs and CXOs. The role involves proactive IT support, connecting with executives on technology needs, and ensuring optimal performance of their devices and collaboration tools. Ideal candidates will have strong troubleshooting skills, knowledge of Windows and macOS, and previous experience supporting high-level executives. IT certifications are preferred, and the ability to work onsite promptly is essential.

Qualifications

• Hands-on knowledge of Windows and macOS environments.
• Experience supporting senior leadership or C-level users.
• Strong communication and professionalism.

Responsibilities

• Provide elevated white glove IT support to CIO/CXO-level executives.
• Support executive endpoints including laptops and mobile devices.
• Document incidents, resolutions, and executive preferences.

Skills

Troubleshooting hardware

Troubleshooting software

Networking

Customer service mindset

Communication skills

Education

IT certifications such as CompTIA A+, ITIL, or Network+

Job description

A leading global tech organization in Batavia, IL is seeking an experienced IT Support Engineer to provide elevated, white glove support for senior leadership including CIOs and CXOs. The role involves proactive IT support, connecting with executives on technology needs, and ensuring optimal performance of their devices and collaboration tools. Ideal candidates will have strong troubleshooting skills, knowledge of Windows and macOS, and previous experience supporting high-level executives. IT certifications are preferred, and the ability to work onsite promptly is essential.