White-Glove IT Desktop Support Engineer

TEKsystems; Illinois; On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability benefits

HSA

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems in Buffalo Grove, IL is seeking a Desktop Support Engineer to provide hands-on IT helpdesk support for end users in a fast-paced environment. The role focuses on delivering excellent customer service while resolving hardware, software, and AV issues.

You will troubleshoot Windows, Microsoft 365, printers, and collaboration technologies, with duties including device deployments, onboarding/offboarding, and incident documentation in ServiceNow.

Qualifications

• Hands-on technical support for end users in a fast-paced environment.
• Strong communication skills with non-technical users.
• Experience using IT service management tools and ticketing systems.

Responsibilities

• Provide onsite and remote desktop support for PCs, laptops, mobile devices, and peripherals.
• Exec/White Glove Support.
• Troubleshoot Windows operating systems, Microsoft 365 applications, printers, conferencing technologies, and endpoint devices.
• Support conference rooms, executive meetings, and audiovisual technologies.
• Manage device deployments, hardware replacements, and employee onboarding/offboarding activities.
• Utilize ServiceNow to document, track, and resolve incidents and service requests.
• Support Apple and Windows devices within a corporate environment.
• Configure and troubleshoot mobile devices, Microsoft Teams, and collaboration technologies.
• Maintain accurate asset inventory and technical documentation.
• Partner with infrastructure and security teams to escalate and resolve complex technical issues.
• Participate in on-call support as needed.

Skills

Desktop Support

Microsoft 365 Support

ServiceNow

Customer Service & Communication

Audio/Visual Support

Tools

ServiceNow

Microsoft 365

Job description

TEKsystems in Buffalo Grove, IL is seeking a Desktop Support Engineer to provide hands-on IT helpdesk support for end users in a fast-paced environment. The role focuses on delivering excellent customer service while resolving hardware, software, and AV issues.

You will troubleshoot Windows, Microsoft 365, printers, and collaboration technologies, with duties including device deployments, onboarding/offboarding, and incident documentation in ServiceNow.