Service Desk Analyst: Windows & Microsoft 365 Support

TEKsystems; Neenah (WI); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Paid time off

Job summary

TEKsystems is seeking a customer-focused Service Desk Analyst to join our IT support team in Neenah, WI. You will be the first point of contact for end users, delivering Level 1 technical support, troubleshooting hardware and software issues, and providing an exceptional customer experience.

The ideal candidate will have strong technical troubleshooting, excellent communication, and experience supporting users in both in-office and remote environments.

Qualifications

• Experience providing Level 1 IT support.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows environments.
• Active Directory administration and user account management.
• Microsoft 365 / Office 365 support experience.
• Hardware break/fix troubleshooting and support.
• Experience supporting both remote and in-person users.
• Excellent customer service and communication skills.

Responsibilities

• Serve as the primary point of contact for IT support requests.
• Provide Level 1 technical support for hardware, software, and user issues.
• Gather, analyze, and troubleshoot reported technical problems.
• Escalate complex issues to higher-level support teams when necessary.
• Create and maintain knowledge base articles and standard operating procedures.
• Participate in new technology rollouts and user training initiatives.
• Accurately document incidents, service requests, and resolutions in the ticketing system.
• Assist with desktop, laptop, peripheral, and software installations and configurations.
• Support conference room and audiovisual technology.
• Participate in on-call rotations as required.
• Collaborate with infrastructure and application teams to ensure timely issue resolution.
• Mentor junior team members and contribute to team knowledge sharing.

Skills

Help Desk

Windows

Active Directory

Microsoft 365

Customer service

Communication

On-site & remote support

Troubleshooting

Education

Associate degree in IT (or related)

Tools

Ticketing system

Remote access tools

VDI

Job description

TEKsystems is seeking a customer-focused Service Desk Analyst to join our IT support team in Neenah, WI. You will be the first point of contact for end users, delivering Level 1 technical support, troubleshooting hardware and software issues, and providing an exceptional customer experience.

The ideal candidate will have strong technical troubleshooting, excellent communication, and experience supporting users in both in-office and remote environments.