Desktop Support Technician

Pomeroy; Dallas (TX); On-site; USD 22,000 - 36,000; Full time

Job summary

Pomeroy is seeking a Desktop Support Technician to provide white-glove on-site IT support in a professional enterprise environment in Dallas, TX. The role handles hardware, software, and workstation issues, ensuring a seamless technology experience for end users.

With 2+ years of Desktop Support or Help Desk experience, you will troubleshoot Windows systems, support Microsoft Office, and manage tickets. The position offers a 12+ month contract and competitive pay up to $26/hour.

Qualifications

• 2+ years of Desktop Support, Help Desk, or IT Support experience.
• Strong troubleshooting skills for Windows PCs, laptops, and peripherals.
• Experience supporting Microsoft Windows and Microsoft Office applications.
• Familiarity with ticketing systems and IT support best practices.

Responsibilities

• Provide white-glove, onsite desktop support to end users in a corporate environment.
• Troubleshoot and resolve Windows hardware, software, and peripheral issues.
• Install, configure, and support desktops, laptops, monitors, printers, and other IT equipment.
• Respond to and resolve support tickets while meeting service level expectations.
• Assist with device deployments, imaging, upgrades, and workstation setup.
• Support Active Directory account administration, password resets, and user access requests.
• Document incidents, resolutions, and technical procedures within the ticketing system.
• Collaborate with other IT teams to resolve complex technical issues.
• Deliver a professional, customer-focused support experience with excellent communication.

Skills

Windows troubleshooting

Customer service

Ticketing systems

End user support

Tools

Active Directory

Microsoft 365

Job description

Desktop Support Technician (White-Glove Support)

Duration: 12+ Month Contract

Pay Rate: Up to $26/hour

Are you passionate about providing exceptional customer service while solving technical issues? We're seeking a Desktop Support Technician to deliver white-glove IT support in a professional enterprise environment. This is a hands-on role supporting end users with hardware, software, and workstation issues while ensuring a seamless technology experience.

If you enjoy working directly with users, troubleshooting desktop issues, and delivering outstanding customer service, we'd love to hear from you.

Responsibilities

• Provide white-glove, onsite desktop support to end users in a corporate environment
• Troubleshoot and resolve Windows hardware, software, and peripheral issues
• Install, configure, and support desktops, laptops, monitors, printers, and other IT equipment
• Respond to and resolve support tickets while meeting service level expectations
• Assist with device deployments, imaging, upgrades, and workstation setup
• Support Active Directory account administration, password resets, and user access requests
• Document incidents, resolutions, and technical procedures within the ticketing system
• Collaborate with other IT teams to resolve complex technical issues
• Deliver a professional, customer-focused support experience with excellent communication

Required Qualifications

• 2+ years of Desktop Support, Help Desk, or IT Support experience
• Strong troubleshooting skills for Windows PCs, laptops, and common hardware peripherals
• Experience supporting Microsoft Windows and Microsoft Office applications
• Familiarity with ticketing systems and IT support best practicesBasic understanding of networking concepts and connectivity troubleshooting
• Excellent communication, interpersonal, and customer service skills
• Strong organizational skills with attention to detail
• Ability to prioritize multiple support requests in a fast-paced environment

Preferred Qualifications

• Experience working in an enterprise IT environment
• Familiarity with Active Directory, device imaging, and endpoint deployment
• Experience supporting Microsoft 365 environments
• Knowledge of ITIL or IT service management processes

Why Join Us?

• 12+ month contract with long-term project stability
• Competitive pay up to $26/hour
• Opportunity to work in a professional enterprise environment
• Collaborative team with opportunities to expand your technical skills

Keywords: Desktop Support Technician, Desktop Support, IT Support, Help Desk, Technical Support, White-Glove Support, Windows 11, Windows 10, Microsoft 365, Active Directory, Desktop Deployment, PC Support, Hardware Support, Software Support, Device Imaging, Ticketing Systems, Enterprise IT, End User Support, Plano, TX Jobs, IT Jobs Texas