IT Desktop Support Analyst

TEKsystems; Illinois; On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability benefits

HSA

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems in Buffalo Grove, IL is seeking a Desktop Support Engineer to provide hands-on IT helpdesk support for end users in a fast-paced environment. The role focuses on delivering excellent customer service while resolving hardware, software, and AV issues.

You will troubleshoot Windows, Microsoft 365, printers, and collaboration technologies, with duties including device deployments, onboarding/offboarding, and incident documentation in ServiceNow.

Qualifications

• Hands-on technical support for end users in a fast-paced environment.
• Strong communication skills with non-technical users.
• Experience using IT service management tools and ticketing systems.

Responsibilities

• Provide onsite and remote desktop support for PCs, laptops, mobile devices, and peripherals.
• Exec/White Glove Support.
• Troubleshoot Windows operating systems, Microsoft 365 applications, printers, conferencing technologies, and endpoint devices.
• Support conference rooms, executive meetings, and audiovisual technologies.
• Manage device deployments, hardware replacements, and employee onboarding/offboarding activities.
• Utilize ServiceNow to document, track, and resolve incidents and service requests.
• Support Apple and Windows devices within a corporate environment.
• Configure and troubleshoot mobile devices, Microsoft Teams, and collaboration technologies.
• Maintain accurate asset inventory and technical documentation.
• Partner with infrastructure and security teams to escalate and resolve complex technical issues.
• Participate in on-call support as needed.

Skills

Desktop Support

Microsoft 365 Support

ServiceNow

Customer Service & Communication

Audio/Visual Support

Tools

ServiceNow

Microsoft 365

Job description

Job Description

IT Desktop Support / IT Helpdesk

Position Overview

We are seeking a Desktop Support Engineer to provide hands‑on technical support for end users across a fast‑paced and highly collaborative environment. This role will be responsible for troubleshooting hardware, software, mobile devices, audiovisual equipment, and workplace technology issues while delivering exceptional customer service. The ideal candidate is a strong communicator who enjoys working directly with users of varying technical skill levels and takes pride in creating a positive support experience. This position will serve as a key member of the infrastructure team, supporting daily operations while helping maintain reliable, secure, and efficient technology services.

Key Responsibilities:

• Provide onsite and remote support for desktop, laptop, mobile device, and peripheral‑related issues.
• Exec/White Glove Support
• Troubleshoot Windows operating systems, Microsoft 365 applications, printers, conferencing technologies, and endpoint devices.
• Support conference rooms, executive meetings, and audiovisual technologies.
• Manage device deployments, hardware replacements, and employee onboarding/offboarding activities.
• Utilize ServiceNow to document, track, and resolve incidents and service requests.
• Support Apple and Windows devices within a corporate environment.
• Configure and troubleshoot mobile devices, Microsoft Teams, and collaboration technologies.
• Maintain accurate asset inventory and technical documentation.
• Partner with infrastructure and security teams to **escalate and resolve complex technical issues**.
• Participate in on‑call support as needed.

Top Required Skills

• Desktop Support & Troubleshooting: Windows PCs, laptops, printers, peripherals, and end‑user support.
• Microsoft 365 Support: Outlook, Teams, OneDrive, Office applications, and account troubleshooting.
• ServiceNow: Incident management, ticket documentation, and service request fulfillment.
• Customer Service & Communication: Ability to support non‑technical users with professionalism and patience.
• Audio/Visual Support: Conference rooms, meeting technology, Teams Rooms, and presentation systems.

Nice‑to‑Have Skills

• Apple/macOS support experience
• Microsoft Intune familiarity
• Mobile device support and management
• Experience in manufacturing, pharmaceutical, or regulated environments
• Hardware deployment and lifecycle management

Soft Skills:

• Strong customer‑service mindset
• Comfortable working face‑to‑face with executives and non‑technical users
• Patient, professional, and approachable
• Able to build relationships quickly and earn trust
• Self‑starter who takes ownership of issues through resolution
• Comfortable introducing new ideas and process improvements

Skills

Desktop, Troubleshooting, Support, Customer service, Help desk support, Service desk, Office 365, audio visual, apple support, Intune, mobile device support

Top Skills Details

Desktop, Troubleshooting, Support, Customer service, Help desk support, Service desk, Office 365, AV/audio visual

Additional Skills & Qualifications

The biggest differentiator is communication skills. This person will support non‑technical users and that the Chicago‑area support role needs someone polished, personable, and comfortable providing white‑glove support. Technical skills can be taught more easily than the ability to communicate effectively and create a positive user experience.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Buffalo Grove, IL.

Pay and Benefits

The pay range for this position is $25.00 - $32.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplac