Desktop Support Specialist

CSI Companies

Atlanta (GA)

On-site

USD 34,440 - 41,328

Full time

14 days+

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Job summary

An established industry player is seeking a Desktop Support Technician to provide exceptional customer service and technical support. This role involves managing customer relationships, deploying desktops and laptops, and ensuring efficient IT service delivery. The ideal candidate will have a strong background in Windows administration and technical support, with a focus on problem-solving and effective communication. Join a dynamic team that values flexibility and collaboration, where your contributions will directly impact customer satisfaction and operational success. This is an excellent opportunity for those looking to grow their career in IT.

Qualifications

2+ years of Support Center experience in a fast-paced environment.
Proven ability to meet service goals consistently.
MCP and/or Comp TIA Certifications preferred.

Responsibilities

Manage relationships with customers and prioritize work.
Support and deploy desktops and laptops.
Document resolutions for team use and support ongoing projects.

Skills

Customer Service

Windows Administration

Active Directory

Technical Support

Problem Solving

Education

Bachelor's degree in Computer Science

Technical institute degree/certificate

Tools

MECM/SCCM

Intune

Office 365

Airwatch

Job description

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This range is provided by CSI Companies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $30.00/hr

CSI Companies is seeking a Desktop Support Technician to work with one of our top clients in Atlanta, GA!

JOB DETAILS

Location: Atlanta, GA 30324

Type: 100% Onsite

Pay: $25 - $30/hr W2

Duration: 12 - Month Contract to Hire

Hours: Monday - Friday 8am - 5pm

Description:

Education:

Bachelor's degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field preferred.

Mission:

Provide the best possible "white glove" customer service by working with customers to resolve their technical related problems in a swift manner as well as providing accurate responses and solutions.

Experience:

Two-year prior Support Center experience, working in a fast-paced environment directly supporting
Desktops and Laptops.
Proven ability to meet service goals consistently.
One-year prior Windows administration and Active Directory experience.
Microsoft Certified Professional (MCP) and/or Comp TIA Certifications preferred.

Responsibilities:

Cultivate and manage relationships with customers.
Prioritize work and meet deadlines.
Support and deploy company desktops and laptops.
Document resolutions for other teams and team members to use.
Serve as a point of contact and Subject Matter Expert for the team. Accurately track all work in ITSM for the benefit of customers and IT.
Support on-going Device Support projects.
Be flexible to meet the needs of the team or current project, which sometimes requires nights and weekends.
Maintain application packages for deployment through MECM/SCCM and Intune.
Participate in building Gold image for company desktops/laptops.
Follow policies and procedures on computer and software deployment and decommissioning.
Function as a point of contact for incidents and service requests from end users by phone and email.
Solve problems and be able to present technical information to users with different technical skill levels.
Communicate effectively with customers, coworkers, and management.
Configure Apple devices in Airwatch or Intune.
Configure and troubleshoot various equipment and peripherals, including desktops/laptops, printers, and more.
Cross train and assist others when necessary.
Support and configure the software applications such as email plugins, CRM system, Office 365, Outlook, Edge, Chrome, timekeeping, customer presentation applications, VPN, and others.
Employ device management tools in supporting users and requested applications.
React to change productively and handle other essential tasks as assigned.
Be an active member of the Device Support Services team.