White-Glove Executive Desk-Side Support Technician

XPO; Boston (MA); On-site; USD 106,000 - 133,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 15 days first year

9 holidays

401(k) with company match

Education assistance

Incentive plan

Job summary

XPO in Boston, MA, is seeking an Executive Deskside Support Technician to deliver world-class, white-glove IT support to top executives, onsite and remotely.

The role requires a degree and experience; the team supports AV, presentation, and teleconferencing; strong confidentiality and relationship skills are essential.

Employees receive comprehensive health, life, disability insurance, PTO, holidays, 401(k) with match, education assistance, and incentive plans.

Qualifications

• Degree or equivalent experience in CS or related field.
• 2+ years supporting a corporate, networked computer environment.
• Experience providing executive/VIP IT support is preferred.

Responsibilities

• Deliver high‑level executive deskside support onsite and remote.
• Build trusted relationships and maintain confidentiality with executives.
• Provide advanced AV, presentation, and teleconferencing support.
• Recommend new technologies to improve executive support.
• Troubleshoot complex issues at desktop or via remote assistance.

Skills

Bachelor's degree or equivalent

2 years’ experience supporting a corp.

Executive support

Education

Bachelor’s degree in CS or MIS

2-year or 4-year CS/MIS degree

Tools

Microsoft Windows OS

Active Directory

O365

Telephony equipment

Mac OS

Job description

XPO in Boston, MA, is seeking an Executive Deskside Support Technician to deliver world-class, white-glove IT support to top executives, onsite and remotely.

The role requires a degree and experience; the team supports AV, presentation, and teleconferencing; strong confidentiality and relationship skills are essential.

Employees receive comprehensive health, life, disability insurance, PTO, holidays, 401(k) with match, education assistance, and incentive plans.