Executive IT Support Specialist — White-Glove AV/Meet

X4V Rapid7 LLC

Boston (MA)

Hybrid

USD 36,000 - 48,000

Full time

2 days ago

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Job summary

Rapid7 in Boston is seeking a Senior End User Services Specialist — Executive Support to be the dedicated primary technical contact for executive-level users, delivering high-urgency, white-glove support across macOS, Windows, and Google Workspace environments in a hybrid model.

You will lead AV systems, conference room tech, and video conferencing experiences with Zoom and Google Meet, manage device provisioning, MDM enrollment, and runbooks, while collaborating with ITSM and security teams to

Qualifications

5+ years in IT/End User Services, including VIP support.
Deep AV, conferencing, and room-control system expertise (Crestron/Extron).
Expert Zoom and Zoom Rooms administration; Google Workspace administration.
Proficient in macOS, Windows, iOS, and Android endpoint support.
MDM provisioning with Jamf or Intune.

Responsibilities

Diagnose and resolve issues with full AV systems and conference rooms.
Manage executive video conferencing experiences using Zoom/Meet and hardware endpoints.
Support and administer Google Workspace for executive accounts.
Manage executive device provisioning, OS imaging, MDM enrollment, lifecycle management.
Lead onboarding/offboarding including identity provisioning and secure device allocation.
Develop runbooks, SOPs, and knowledge base; mentor team members.
Provide on-site and hybrid support; travel for executive events.