VIP White-Glove Desktop Support Technician

TechDigital Group; St. Louis (MO); On-site; USD 48,000 - 75,000; Full time

Job summary

TechDigital Group in Missouri is seeking a team member to provide expert IT support for Windows, macOS, and mobile devices, delivering white glove service to VIP customers. You will act as location POC and collaborate with a team to ensure coverage with zero escalation.

Responsibilities include OS troubleshooting, device migrations, software deployments, ITSM incident handling, and on-site or remote desk-side support across events and conference rooms.

Qualifications

• Handle CXO-level customers with a white glove approach.
• Act as location point of contact for IT issues and coverage.
• Deliver on-site and remote IT support with zero escalation.
• Assist with device migrations, patching, and deployments.
• Provide end-user support for desktop applications.
• Manage conference room technology and walk-in support.

Responsibilities

• OS troubleshooting for Windows 10/11, macOS, and Apple devices (iOS/iPad).
• Device migration, patch management, and software deployments.
• End-user support for desktop client applications.
• Hardware installations and IMAC services.
• Asset lifecycle management and inventory tracking.
• MDM management via Intune and JAMF.
• ITSM incident and problem management using NexThink.
• On-site & remote IT support for remote sites.
• White glove support for VIPs.
• Walk-in support experience (e.g., Apple Genius Bar).

Skills

ITSM knowledge

Deskside support

Walk-in support

White Glove support

OS troubleshooting

Conference room support

Tools

Intune

JAMF

NexThink

Job description

Top Skills:
1. Customer Service with ITSM knowledge
2. Deskside support experience and walk-in support experience
3. White Glove Support experience
4. Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads.
5. Conf room support experience and should be able to help setting up events.

Job Summary:
Should be a team member and individual contributor. Should handle CXO level customers with white glove approach. Interest to learn new technologies. Take ownership and drive results. Should act as location POC for the IT related issues and coverage. Should work with the team and ensure the coverage and support is taken care with zero escalation.

Job Description/ Responsibilities:
• Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
• Device Migration, Software Deployment & Patch Management : Experience with seamless transitions between Windows and Mac environments. Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.
• End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
• Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops
• Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware.
• Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.
• IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
• On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites
• White Glove support: should have experience on white glove support. Handling VIPs
• Walk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).