Executive Deskside Tech Support Specialist

XPO Logistics, Inc.; Boston (MA); In loco; USD 106.000 - 133.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance on day one

Life and disability insurance

PTO 15 days first year

9 paid holidays

401(k) with company match

Education assistance

Incentive plan

Descrizione del lavoro

XPO Logistics, Inc. is seeking an Executive Deskside Support Technician to deliver white-glove IT support for executives, both onsite and remote. The role emphasizes confidentiality, relationship-building, and advanced AV/teleconferencing troubleshooting.

The ideal candidate will bring experience with Windows OS, Active Directory, O365, and telephony equipment, plus a strong background in VIP support and problem resolution.

Competenze

• Bachelor's degree or equivalent, related work, or military experience.
• 2 years’ experience supporting a corporate, networked computer environment.
• MCP, MSCE or A+ certifications.
• Microsoft Windows OS, Active Directory, O365 and Telephony equipment support experience.
• Experience with Microsoft Windows OS, Active Directory, and O365 support.
• Experience supporting Telephony equipment.
• Mac OS experience.

Mansioni

• Deliver world-class white glove support to all executives, onsite and remote, in a courteous professional manner.
• Develop solid relationships and demonstrate expert-level ability to inspire trust and maintain confidentiality to best support and improve executive-level needs.
• Advanced Knowledge, Support, and Troubleshooting of AV, presentation, and teleconferencing equipment.
• Contributes to the recommendation of new technologies that will be beneficial to the company.
• Independently resolves complex, break-fix issues; troubleshoots user problems at the desktop or provides phone support to diagnose remote customer issues.

Formazione

Bachelor's degree in Computer Science, MIS, or related field

Bachelor’s degree in Computer Science, Management Information Systems, or related field

Bachelor's degree or equivalent, related work, or military experience

2-year or 4-year Degree or vocational training equivalent in CS or MIS

Strumenti

Active Directory

O365

Telephony equipment

Descrizione del lavoro

XPO Logistics, Inc. is seeking an Executive Deskside Support Technician to deliver white-glove IT support for executives, both onsite and remote. The role emphasizes confidentiality, relationship-building, and advanced AV/teleconferencing troubleshooting.

The ideal candidate will bring experience with Windows OS, Active Directory, O365, and telephony equipment, plus a strong background in VIP support and problem resolution.