Executive Deskside Support Technician

XPO Logistics, Inc.; Boston (MA); On-site; USD 106,000 - 133,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 15 days first year

9 paid holidays

401(k) with company match

Education assistance

Incentive plan

Job summary

XPO Logistics, Inc. is seeking an Executive Deskside Support Technician to deliver white-glove IT support for executives, both onsite and remote. The role emphasizes confidentiality, relationship-building, and advanced AV/teleconferencing troubleshooting.

The ideal candidate will bring experience with Windows OS, Active Directory, O365, and telephony equipment, plus a strong background in VIP support and problem resolution.

Qualifications

• Bachelor's degree or equivalent, related work, or military experience.
• 2 years’ experience supporting a corporate, networked computer environment.
• MCP, MSCE or A+ certifications.
• Microsoft Windows OS, Active Directory, O365 and Telephony equipment support experience.
• Experience with Microsoft Windows OS, Active Directory, and O365 support.
• Experience supporting Telephony equipment.
• Mac OS experience.

Responsibilities

• Deliver world-class white glove support to all executives, onsite and remote, in a courteous professional manner.
• Develop solid relationships and demonstrate expert-level ability to inspire trust and maintain confidentiality to best support and improve executive-level needs.
• Advanced Knowledge, Support, and Troubleshooting of AV, presentation, and teleconferencing equipment.
• Contributes to the recommendation of new technologies that will be beneficial to the company.
• Independently resolves complex, break-fix issues; troubleshoots user problems at the desktop or provides phone support to diagnose remote customer issues.

Education

Bachelor's degree in Computer Science, MIS, or related field

Bachelor’s degree in Computer Science, Management Information Systems, or related field

Bachelor's degree or equivalent, related work, or military experience

2-year or 4-year Degree or vocational training equivalent in CS or MIS

Tools

Active Directory

O365

Telephony equipment

Job description

What you’ll need to succeed as an Executive Deskside Support Technician at XPO

• Bachelor's degree or equivalent, related work, or military experience
• 2 years’ experience supporting a corporate, networked computer environment

Preferred qualifications:

• Bachelor’s degree in Computer Science, Management Information Systems, or related field
• Bachelor’s degree in Computer Science, Management Information Systems, or related field
• 2-year or 4-year Degree or vocational training equivalent in CS or MIS.
• 10 years of experience supporting a corporate networked computer environment, including: installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting computers; Providing executive/VIP support
• MCP, MSCE or A+ certifications
• Microsoft Windows OS, Active Directory, O365 and Telephony equipment support experience
• Experience with Microsoft Windows OS, Active Directory, and O365 support.
• Experience supporting Telephony equipment.
• Mac OS experience

Pay, benefits, and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Deliver world-class white glove support to all executives, onsite and remote, in a courteous professional manner
• Develop solid relationships and demonstrate expert-level ability to inspire trust and maintain confidentiality to best support and improve executive-level needs to better understand how each individual operates and how to best support and improve their experience
• Advanced Knowledge, Support, and Troubleshooting of AV, presentation, and teleconferencing equipment
• Contributes to the recommendation of new technologies that will be beneficial to the company
• Independently resolves complex, break-fix issues; troubleshoots user problems at the desktop or provides phone support to diagnose remote customer issues

Annual Salary Range: $106,383 to $132,978 Actual compensation may vary due to factors such as experience and skill set. This is an incentive-based position, which may include bonuses, incentive or commission plans.

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.