White-Glove Desktop Support Specialist (Mac/Windows)

Astreya; New Jersey; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical provided through UHC

Dental provided through UHC

Vision provided by UHC

401k Plan

Paid Time Off

Paid Holidays

Job summary

Astreya is seeking a Desktop Support Specialist to provide tier 2, white-glove IT support for the Manhattan corporate office. You will manage end-user devices across macOS and Windows, enroll via Jamf Pro and Intune, and support executive leaders and teams.

Responsibilities include AD/Entra ID/Okta administration, AV setup for meetings, and ticket tracking with SLA adherence. Local travel between Manhattan and Jersey City is required.

Qualifications

• 3–5 years of hands-on desktop support in an enterprise environment.
• Troubleshooting across macOS and Windows 10/11.
• Experience providing white-glove support.
• Device enrollment and deployment with Jamf Pro and Intune.
• Administer accounts/groups/permissions in AD and cloud IAM (Entra ID/Okta).
• Experience with Apple hardware and enterprise PCs (Dell/Lenovo).
• Understanding of network connectivity and VPNs.
• Willingness to travel locally between Manhattan and Jersey City.

Responsibilities

• Resolve escalated tickets for staff and executives with white-glove service.
• Onboard/offboard users in AD, Entra ID, and Okta.
• Image, enroll, and deploy Macs and Windows devices using Jamf Pro and Intune.
• Support retail lab systems, iPad clienteling tools, and POS hardware.
• Manage workstations and peripherals; audit stock and warranties.
• Set up and troubleshoot conference room AV and video tools.
• Track tickets in ServiceNow and escalate to Tier 3 engineers.
• Travel between Manhattan HQ and Jersey City offices for initiatives.

Skills

Desktop support

Troubleshooting

White-glove service

Executive support

Communication

Travel readiness

Customer service

Team collaboration

Tools

Jamf Pro

Microsoft Intune

Active Directory

Entra ID

Okta

Job description

Astreya is seeking a Desktop Support Specialist to provide tier 2, white-glove IT support for the Manhattan corporate office. You will manage end-user devices across macOS and Windows, enroll via Jamf Pro and Intune, and support executive leaders and teams.

Responsibilities include AD/Entra ID/Okta administration, AV setup for meetings, and ticket tracking with SLA adherence. Local travel between Manhattan and Jersey City is required.