Desktop / Help desk support engineer - Lawrence, MA - Onsite - No C2C

Incendia Partners; Lawrence (MA); On-site; USD 75,000 - 120,000; Full time

Job summary

Incendia Partners is seeking an experienced IT support specialist to deliver white-glove, VIP service to executive leadership in a fast-paced environment.

You will manage Tier 1/2 tickets, support Windows and macOS, configure devices, and oversee hybrid meeting setups using Microsoft Teams and Zoom.

Candidates should have 2–4+ years of corporate IT support, strong communication, discretion, and a proactive approach.

Qualifications

• 2+ to 4+ years of corporate IT support with documented white-glove deskside service.
• Experience delivering premium, discrete VIP technical assistance.
• Proficiency in Microsoft 365, Windows 10/11, macOS, AD/Azure AD, VPN/remote tools.

Responsibilities

• Deliver premium, priority IT support to C-suite executives and senior leaders.
• Manage Tier 1 and Tier 2 tickets, remote diagnostics, and deskside troubleshooting for Windows and macOS.
• Set up and support hybrid meetings, video conferencing, audio/visual systems using Teams and Zoom.

Skills

VIP support

Windows 10/11

macOS

Microsoft 365

Active Directory

Azure AD

Remote diagnostics

Deskside support

Tools

Microsoft Teams

Zoom

Job description

No C2C

This role is aligned with an executive business unit within an organization - white glove, professional and perdonable support is important for the success of the opportunity. The incumbent must have a willingness to learn, a yearn for growth into systems administration and beyond. 2+ years of experience with hands-on desktop / help desk support (Tier I & Tier II) in a window environment.

No C2C

This role is aligned with an executive business unit within an organization - white glove, professional and perdonable support is important for the success of the opportunity. The incumbent must have a willingness to learn, a yearn for growth into systems administration and beyond. 2+ years of experience with hands-on desktop / help desk support (Tier I & Tier II) in a window environment.

Position Overview

Department: Information Technology / Enterprise Support

• Focus: High-priority end-user satisfaction, discrete VIP service, and seamless technology operations.

Key Responsibilities

• Deliver premium, priority technical assistance to C-suite executives, board members, and senior leaders.
• Manage Tier 1 and Tier 2 service desk tickets, remote diagnostics, and deskside troubleshooting for Windows and macOS environments.
• Setup, test, and actively support hybrid meetings, video conferencing, audio/visual systems, Microsoft Teams, and Zoom.
• Handle secure device provisioning, custom laptop imaging, mobile device management (iOS/Android), and asset inventory tracking.

Required Qualifications

• Experience: 2 to 4+ years of corporate IT support, with documented experience delivering white-glove deskside services.
• Technical Skills: Proficiency in Microsoft 365, Windows 10/11, macOS, iOS, Active Directory / Azure AD, and standard VPN/remote support tools.
• Soft Skills: Exceptional communication, absolute discretion with confidential data, patience, and a polished interpersonal presence.

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