Tier 2 Mac/Windows Support Specialist – Onsite

Astor-; Menlo Park (CA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

PTO and federal holidays off

Health and dental insurance

Retirement savings plan

Pre-tax benefit programs

Wellness and work-life support

Professional development

Performance and referral bonuses

Life and disability insurance

Job summary

Astor & Sanders Corporation is seeking a Tier 2 Mac/Windows Support Specialist for a full-time onsite role based in Menlo Park, CA. You will provide hardware and software support for Windows and Mac desktops and laptops, configure printers and scanners, and ensure BIOS and patches are up to date.

Strong problem-solving, documentation, and communication skills are essential. The ideal candidate has 2–4 years of related experience and a CompTIA A+ Apple support certificate is preferred.

Qualifications

• 2-4 years related experience
• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) preferred
• Excellent problem-solving skills
• Knowledge of Windows operating systems
• Strong experience supporting iOS and macOS
• Working knowledge of Microsoft Office Suite
• Excellent documentation, collaborative and communication skills, both written and verbal

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops
• Configure, test and install printers, scanners, network copier/printers
• Use computer images to install and configure laptops and PCs
• Ensure latest approved BIOS and patches are applied to PCs and laptops
• Support users with file shares and permissions issues
• Track, log and report each service request
• Additional duties as assigned

Skills

Windows support

Mac support

Problem-solving

Office suite

Documentation & communication

Team collaboration

Customer service

Education

Vocational technical certificate (CompTIA A+ Apple support)

Job description

Astor & Sanders Corporation is seeking a Tier 2 Mac/Windows Support Specialist for a full-time onsite role based in Menlo Park, CA. You will provide hardware and software support for Windows and Mac desktops and laptops, configure printers and scanners, and ensure BIOS and patches are up to date.

Strong problem-solving, documentation, and communication skills are essential. The ideal candidate has 2–4 years of related experience and a CompTIA A+ Apple support certificate is preferred.