Desktop Support Specialist

Astreya; New Jersey; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical provided through UHC

Dental provided through UHC

Vision provided by UHC

401k Plan

Paid Time Off

Paid Holidays

Job summary

Astreya is seeking a Desktop Support Specialist to provide tier 2, white-glove IT support for the Manhattan corporate office. You will manage end-user devices across macOS and Windows, enroll via Jamf Pro and Intune, and support executive leaders and teams.

Responsibilities include AD/Entra ID/Okta administration, AV setup for meetings, and ticket tracking with SLA adherence. Local travel between Manhattan and Jersey City is required.

Qualifications

• 3–5 years of hands-on desktop support in an enterprise environment.
• Troubleshooting across macOS and Windows 10/11.
• Experience providing white-glove support.
• Device enrollment and deployment with Jamf Pro and Intune.
• Administer accounts/groups/permissions in AD and cloud IAM (Entra ID/Okta).
• Experience with Apple hardware and enterprise PCs (Dell/Lenovo).
• Understanding of network connectivity and VPNs.
• Willingness to travel locally between Manhattan and Jersey City.

Responsibilities

• Resolve escalated tickets for staff and executives with white-glove service.
• Onboard/offboard users in AD, Entra ID, and Okta.
• Image, enroll, and deploy Macs and Windows devices using Jamf Pro and Intune.
• Support retail lab systems, iPad clienteling tools, and POS hardware.
• Manage workstations and peripherals; audit stock and warranties.
• Set up and troubleshoot conference room AV and video tools.
• Track tickets in ServiceNow and escalate to Tier 3 engineers.
• Travel between Manhattan HQ and Jersey City offices for initiatives.

Skills

Desktop support

Troubleshooting

White-glove service

Executive support

Communication

Travel readiness

Customer service

Team collaboration

Tools

Jamf Pro

Microsoft Intune

Active Directory

Entra ID

Okta

Job description

We are seeking a customer-focused Desktop Support Specialist to provide tier 2, white glove IT support across our client’s corporate office in Manhattan. In this role, you will deliver hands-on technical support to corporate end users, executive leadership, and creative/functional teams. You will manage daily endpoint operations across macOS and Windows environments, oversee local IT hardware assets, and assist with meeting and event support.

Key Responsibilities

• Resolve escalated tickets for corporate staff and executive teams, providing white-glove service for macOS and Windows 10/11 issues.
• Execute daily user administration tasks in Active Directory, Entra ID (Azure AD), and Okta, including onboarding, offboarding, and group/license management.
• Image, enroll, and deploy MacBooks and Windows laptops using Jamf Pro and Microsoft Intune. Push software packages and resolve enrollment compliance errors.
• Provide backstop support for corporate retail lab systems, iPad clienteling tools, and POS hardware used in retail store operations.
• Manage installations, moves, adds, and changes for workstations and peripherals. Maintain stockroom inventory accuracy, audit hardware assets, and oversee vendor warranty repairs (AppleCare/Dell).
• Set up, test, and troubleshoot conference room AV hardware and video conferencing tools (Zoom, Microsoft Teams) for corporate meetings and executive presentations.
• Track, document, and resolve tickets within established SLAs using enterprise ticketing systems (e.g., ServiceNow). Escalate unresolved infrastructure bugs to Tier 3 engineering teams.
• Travel between the Manhattan corporate HQ and Jersey City offices as required to support site initiatives, office moves, or executive events.

Required Qualifications

• 3–5 years of hands-on desktop support or helpdesk experience in an enterprise corporate environment (retail, fashion, or high-touch corporate background preferred).
• Deep troubleshooting skills across both macOS and Windows 10/11.
• Experience providing white glove support
• Practical experience enrolling devices and deploying packages via Jamf Pro and Microsoft Intune.
• Hands-on experience administering accounts, groups, and permissions in Active Directory and cloud IAM platforms (Entra ID / Okta).
• Experience supporting Apple hardware (MacBook Pro/Air, iPads) and enterprise PC laptops (Dell, Lenovo).
• Practical understanding of corporate network connectivity (TCP/IP, DNS, DHCP, Wi-Fi standard connectivity, corporate VPNs).
• Willingness and ability to travel locally between Manhattan and Jersey City sites as needed.
• Willingness to work after hours occasionally.
• Exceptional communication and interpersonal skills with the composure to support non-technical teams and executive leaders in a fast-paced environment.

Preferred Qualifications

• Apple Certified Support Professional (ACSP), Jamf Certified Associate/Admin, or CompTIA A+/Network+.
• Ability to run PowerShell or Bash/Zsh commands to streamline routine troubleshooting.
• Familiarity with retail store systems or mobile device management for iPad fleets.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law