Onsite Tier 2 Mac/Windows Support Pro (Menlo Park)

Astor & Sanders Corporation; Menlo Park, Northern (CA, KY); Hybrid; USD 65,000 - 73,000; Full time

Benefits offered by this job

Generous PTO and federal holidays off

Comprehensive Health and Dental

Retirement Savings Plan

Pre-Tax Benefit Programs

Wellness and Work-Life Support

Professional Development

Performance and Referral Bonuses

Life and Disability Insurance

Job summary

Astor & Sanders Corporation in Menlo Park, CA is seeking a Tier 2 Mac/Windows Support Specialist to provide hardware and software support for Windows and Mac desktops and laptops. This is a full-time onsite role based in Menlo Park, CA.

Required: 2-4 years related experience; preferred: CompTIA A+ Apple support certificate. Strong problem-solving, knowledge of Windows, macOS, iOS, and Microsoft Office; excellent documentation and communication skills.

Qualifications

• 2-4 years related experience.
• Preferred: Vocational technical school certificate (CompTIA A+ Apple support).
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Strong experience supporting current iOS and macOS.
• Working knowledge ofMicrosoft Office Suite.
• Excellent documentation and communication skills.

Responsibilities

• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test and install printers, scanners, network copier/printers.
• Use computer images to install and configure laptops and PCs.
• Ensure latest approved BIOS and patches are applied to PCs and laptops.
• Support users with file shares and permissions issues.
• Track, log and report each service request.
• Additional duties as assigned.

Skills

Windows OS

macOS

iOS support

Microsoft Office

problem solving

documentation

communication

Education

Vocational technical school certificate (CompTIA A+ Apple support)

Job description

Astor & Sanders Corporation in Menlo Park, CA is seeking a Tier 2 Mac/Windows Support Specialist to provide hardware and software support for Windows and Mac desktops and laptops. This is a full-time onsite role based in Menlo Park, CA.

Required: 2-4 years related experience; preferred: CompTIA A+ Apple support certificate. Strong problem-solving, knowledge of Windows, macOS, iOS, and Microsoft Office; excellent documentation and communication skills.