Executive IT Concierge & Boardroom Support

Astreya; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Astreya is seeking an Executive Desktop Support Specialist in Chicago, IL, to provide dedicated technical support to C-suite executives. The role requires expertise in resolving complex issues and managing high-visibility technology needs.

With a minimum of 8 years in IT, candidates must possess exceptional communication skills and a solid foundation in both macOS and Windows environments. This position ensures seamless digital experiences for executives, whether in the office or working remotely.

Qualifications

• 8+ years of IT experience with 3 years supporting executive-level clients.
• Exceptional verbal and written communication skills.
• Ability to handle confidential information discreetly.
• Deep expertise in tech environments and AV equipment.
• Ability to troubleshoot under pressure.

Responsibilities

• Provide concierge technical support for senior executives.
• Conduct regular health checks on executive hardware.
• Oversee technical setups for high-stakes meetings.
• Maintain updates within the ticketing system.
• Expedite procurement and deployment of hardware.
• Support secure remote access across platforms.
• Act as liaison between leadership and IT.

Skills

Technical mastery

Communication skills

MacOS/Windows expertise

Mobile Device Management

AV equipment knowledge

Networking security

Education

Bachelor's degree (B.S./B.A.)

Tools

Zoom Rooms

Webex Board

Microsoft Teams Rooms

Job description

Astreya is seeking an Executive Desktop Support Specialist in Chicago, IL, to provide dedicated technical support to C-suite executives. The role requires expertise in resolving complex issues and managing high-visibility technology needs.

With a minimum of 8 years in IT, candidates must possess exceptional communication skills and a solid foundation in both macOS and Windows environments. This position ensures seamless digital experiences for executives, whether in the office or working remotely.