Executive Desktop Support Specialist (Mac/Windows)

TEKsystems; Shelton (CT); On-site; USD 34,000 - 41,000; Full time

Job summary

TEKsystems in Shelton, CT is seeking a Desktop Support Analyst to deliver white-glove deskside support for Mac and Windows devices, executive users, and conference room tech in a fast-paced environment.

You will troubleshoot hardware/software, manage incidents, deploy Microsoft 365 tools, and collaborate with IT teams to ensure a reliable end-user experience with professional discretion.

Qualifications

• 3+ years of experience in Desktop Support, Help Desk, Deskside Support, or IT Support.

Responsibilities

• Provide on-site deskside support for end users across Mac and Windows environments.
• Deliver white-glove support to executives and other key business stakeholders.
• Troubleshoot hardware, software, operating system, and application issues.
• Support and maintain MacBook, iMac, Windows laptops, desktops, and mobile devices.
• Configure, deploy, and support Microsoft 365 applications and collaboration tools.
• Support conference room technologies, video conferencing systems, and executive meetings.
• Manage incidents, requests, and service delivery activities through ticketing systems.
• Monitor recurring issues, identify trends, and implement solutions to improve service quality.
• Collaborate with internal technology teams to resolve escalated technical issues.
• Maintain and support endpoint devices, peripherals, printers, and related equipment.
• Document troubleshooting steps, resolutions, and support procedures.
• Assist with hardware refreshes, system upgrades, and technology deployments.
• Build strong relationships with business users and provide exceptional customer service.

Skills

MacOS

MacBook

iMac

Microsoft 365

Microsoft Office

Windows 11

Microsoft Teams

ServiceNow

Kandji

Desktop Support

Technical Support

Executive Support

White-Glove Support

Deskside Support

Help Desk Support

Tools

Kandji

ServiceNow

Job description

TEKsystems in Shelton, CT is seeking a Desktop Support Analyst to deliver white-glove deskside support for Mac and Windows devices, executive users, and conference room tech in a fast-paced environment.

You will troubleshoot hardware/software, manage incidents, deploy Microsoft 365 tools, and collaborate with IT teams to ensure a reliable end-user experience with professional discretion.