White-Glove Desktop Support Pro (12+Month Contract)

Pomeroy; Dallas (TX); On-site; USD 22,000 - 36,000; Full time

Job summary

Pomeroy is seeking a Desktop Support Technician to provide white-glove on-site IT support in a professional enterprise environment in Dallas, TX. The role handles hardware, software, and workstation issues, ensuring a seamless technology experience for end users.

With 2+ years of Desktop Support or Help Desk experience, you will troubleshoot Windows systems, support Microsoft Office, and manage tickets. The position offers a 12+ month contract and competitive pay up to $26/hour.

Qualifications

• 2+ years of Desktop Support, Help Desk, or IT Support experience.
• Strong troubleshooting skills for Windows PCs, laptops, and peripherals.
• Experience supporting Microsoft Windows and Microsoft Office applications.
• Familiarity with ticketing systems and IT support best practices.

Responsibilities

• Provide white-glove, onsite desktop support to end users in a corporate environment.
• Troubleshoot and resolve Windows hardware, software, and peripheral issues.
• Install, configure, and support desktops, laptops, monitors, printers, and other IT equipment.
• Respond to and resolve support tickets while meeting service level expectations.
• Assist with device deployments, imaging, upgrades, and workstation setup.
• Support Active Directory account administration, password resets, and user access requests.
• Document incidents, resolutions, and technical procedures within the ticketing system.
• Collaborate with other IT teams to resolve complex technical issues.
• Deliver a professional, customer-focused support experience with excellent communication.

Skills

Windows troubleshooting

Customer service

Ticketing systems

End user support

Tools

Active Directory

Microsoft 365

Job description

Pomeroy is seeking a Desktop Support Technician to provide white-glove on-site IT support in a professional enterprise environment in Dallas, TX. The role handles hardware, software, and workstation issues, ensuring a seamless technology experience for end users.

With 2+ years of Desktop Support or Help Desk experience, you will troubleshoot Windows systems, support Microsoft Office, and manage tickets. The position offers a 12+ month contract and competitive pay up to $26/hour.