Remote IT Help Desk Pro - End-User Support

Infojini Inc; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

A tech solutions provider in Dallas, Texas, is seeking an experienced support professional to monitor service performance and provide remote desktop support. The ideal candidate will demonstrate strong problem-solving skills and exceptional customer service communication abilities. Responsibilities include troubleshooting hardware/software issues and managing service desk calls. The role requires A+ certification and experience in providing effective solutions. Join a team that values confidentiality and EEO guidelines.

Qualifications

• Demonstrated problem-solving and solution development skills.
• Experience using logic and methods to solve difficult problems.
• Strong analysis and communication skills.

Responsibilities

• Monitor service performance and availability.
• Create Active Directory accounts.
• Troubleshoot end-user hardware and software issues.
• Provide superior customer service.
• Support desktop software installs.

Skills

Problem-solving skills

Electro-mechanical aptitude

Customer service communication skills

Education

A+ certification

MCP or MCAS or MOS certification

Job description

A tech solutions provider in Dallas, Texas, is seeking an experienced support professional to monitor service performance and provide remote desktop support. The ideal candidate will demonstrate strong problem-solving skills and exceptional customer service communication abilities. Responsibilities include troubleshooting hardware/software issues and managing service desk calls. The role requires A+ certification and experience in providing effective solutions. Join a team that values confidentiality and EEO guidelines.