VIP Desktop Support Technician - White-Glove End-User

It1 Source LLC; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

401(k) Plan with employer match

Onsite Fitness Center

Job summary

It1 Source LLC is seeking a Desktop Support Technician in San Diego, California, responsible for delivering high-quality end-user support with an emphasis on customer experience, particularly for executive leadership. The role requires diagnosing and resolving issues related to hardware and software while ensuring minimal disruption to business operations.

The ideal candidate will have 2-5 years of desktop support experience, strong troubleshooting skills, and a commitment to exceptional service delivery.

Qualifications

• 2–5+ years of experience in desktop or end-user support.
• Hands-on experience with hardware troubleshooting.
• Experience supporting Windows-based environments.

Responsibilities

• Provide high-quality technical support to all end users.
• Support executive leadership and VIP users with white-glove service.
• Diagnose and resolve issues related to Windows operating systems.

Skills

Customer service

Technical troubleshooting

Communication skills

Windows operating systems

Tools

ServiceNow

Endpoint management tools

Job description

It1 Source LLC is seeking a Desktop Support Technician in San Diego, California, responsible for delivering high-quality end-user support with an emphasis on customer experience, particularly for executive leadership. The role requires diagnosing and resolving issues related to hardware and software while ensuring minimal disruption to business operations.

The ideal candidate will have 2-5 years of desktop support experience, strong troubleshooting skills, and a commitment to exceptional service delivery.