Desktop Support Engineer

GTN Solutions; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

GTN Solutions is seeking an onsite Desktop Support Engineer to provide hands-on technical support at an enterprise client location in North Dallas. You will troubleshoot hardware/software issues, manage tickets, and maintain A/V systems across multiple sites while delivering high-touch customer service.

The role supports Windows, Linux, and Mac, with white-glove support for senior leadership and VIP users. You will work with IT teams and vendors, manage IT infrastructure, and thrive in a

Qualifications

• Bachelor’s degree from an accredited institution (or equivalent experience).
• 5-7 years of enterprise desktop or IT support experience.
• Strong troubleshooting and critical-thinking skills.
• Ability to work independently in an onsite enterprise environment.
• Strong customer service and communication skills.
• Ability to multitask across multiple tickets and projects.

Responsibilities

• Provide onsite support for desktops, laptops, peripherals, and enterprise software.
• Support Windows, Linux, and Mac environments.
• Deliver white-glove/executive support for senior leadership and VIP users.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support and maintain A/V and conference room technology.
• Maintain and organize network closets and structured cabling.
• Manage and resolve tickets in ServiceNow within SLA timelines.
• Support device provisioning and management through Microsoft Intune.
• Track, document, and communicate issues, resolutions, and trends.
• Recommend hardware and technical improvements to enhance performance.
• Collaborate with IT teams, managers, and vendors across multiple sites.
• Provide feedback for continuous service and process improvement.
• Support multiple locations and priorities simultaneously.
• Work overtime when required for projects or support needs.

Skills

Desktop support

Troubleshooting

Customer service

Communication

Multitasking

Onsite support

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Microsoft Intune

A/V systems

Job description

We are seeking an onsite Desktop Support Engineering to provide hands-on technical support at an enterprise client location in North Dallas. This role supports end users, executives, and shared infrastructure across multiple sites. The technician will troubleshoot hardware/software issues, manage tickets, maintain network closets and A/V systems, and deliver high-touch customer service. This is a fast-paced environment requiring strong multitasking, prioritization, and independent problem-solving.

Core Responsibilities

• Provide onsite support for desktops, laptops, peripherals, and enterprise software
• Support Windows, Linux, and Mac environment
• Deliver white-glove/executive support for senior leadership and VIP users
• Troubleshoot and resolve hardware, software, and connectivity issues
• Support and maintain A/V and conference room technology
• Maintain and organize network closets and structured cabling
• Manage and resolve tickets in ServiceNow within SLA timelines
• Support device provisioning and management through Microsoft Intune
• Track, document, and communicate issues, resolutions, and trends
• Recommend hardware and technical improvements to enhance performance
• Collaborate with IT teams, managers, and vendors across multiple sites
• Provide feedback for continuous service and process improvement
• Support multiple locations and priorities simultaneously
• Work overtime when required for projects or support needs

Required Qualification

• Bachelor’s degree from an accredited institution (or equivalent experience)
• 5-7 years of enterprise desktop or IT support experience
• Strong troubleshooting and critical-thinking skills
• Ability to work independently in an onsite enterprise environment
• Strong customer service and communication skills
• Ability to multitask across multiple tickets and projects
• Ability to pass required background and drug screening

Preferred:

• CompTIA A+ certification (strongly preferred)
• Experience supporting enterprise or airport environments
• Experience with executive/VIP support
• Familiarity with basic networking and cabling