Senior Desktop Support Engineer

Green Key Resources; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Green Key Resources is seeking a Senior White Glove Desktop Support professional to ensure seamless operations for executives and staff. You will configure workstations, manage user accounts, and resolve hardware/software issues while coordinating with IT teams.

The role requires strong problem-solving, independence, and the ability to adapt to changing schedules. On-site with some remote tasks, you will support a global organization and contribute to technology initiatives and documentation for

Qualifications

• BS degree in a related field is required.
• Minimum 5 years in desktop support; 10 years preferred.
• Proficiency with MS365, Windows 10/11, and Zoom.
• Strong hardware knowledge: printers, laptops, and iPhones.
• Ability to work independently and handle multiple priorities under pressure.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Provide white-glove technical support to executives, assistants, and staff.
• Manage and improve technical systems for secure, efficient operations.
• Create user accounts, configure laptops, and set up workstations.
• Respond to hardware and software issues with effective solutions.
• Set up audio-visual equipment for meetings and events.
• Collaborate with management on technical and operational project plans.
• Document service desk procedures for IT professionals and end-users.
• Troubleshoot and resolve software, hardware, and network issues.
• Assist with office moves and system upgrades as required.

Skills

Problem solving

Independent worker

Multitasking

Executive support mindset

Education

Bachelor of Science in a relevant field

Tools

MS365

Windows 10/11

Zoom

Printers

Laptops

iPhone devices

Job description

Senior White Glove Desktop Support Overview

• The Senior White Glove Desktop Support role ensures seamless technical operations for a dynamic organization.
• Provide high-touch support to executives and staff, ensuring optimal technology performance.
• Collaborate with IT teams to maintain and improve technical systems and user experience.
• Work primarily on-site with flexibility for remote tasks during weekends or after-hours.
• Support a global organization with offices in major international cities.
• Drive adoption of new technologies in a rapidly evolving environment.
• Ensure continuity of end-user technologies and resolve technical issues promptly.
• Contribute to operational project plans and technology initiatives.
• Document procedures for IT professionals and end-users for clarity and efficiency.

Senior White Glove Desktop Support Key Responsibilities & Duties

• Provide white-glove technical support to executives, assistants, and staff.
• Manage and improve technical systems ensuring secure and efficient operations.
• Create user accounts, configure laptops, and set up workstations.
• Respond to hardware and software issues with effective solutions.
• Execute tasks related to meetings, including audio-visual equipment setup.
• Collaborate with management on technical and operational project plans.
• Document service desk procedures for IT professionals and end-users.
• Troubleshoot and resolve technical software, hardware, and network issues.
• Assist with office moves and system upgrades as required.

Senior White Glove Desktop Support Job Requirements

• Bachelor of Science (BS) degree in a relevant field.
• Minimum of 5 years of experience; 10 years preferred in desktop support roles.
• Proficiency in MS365, Windows 10/11, and Zoom technologies.
• Strong knowledge of hardware including printers, laptops, and iPhones.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and elevate issues when necessary.
• Experience working under pressure and managing multiple priorities.
• Capability to identify areas for improvement in IT services.
• Flexibility to adapt to changing schedules and work environments.