West Coast Solutions Engineer — Remote

grafanalabs; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Remote-first

Equity awards

30 days annual leave

Job summary

Grafana Labs seeks a technical product expert to guide prospects and customers through observability evaluations. This remote-first role partners with Sales to qualify opportunities and translate customer needs into product discussions.

The position focuses on the West Coast market, delivering demos, enablement, and feedback to product and engineering teams, while thriving in an open-source, autonomous culture.

Qualifications

• 5+ years of technical pre-sales experience.
• Open-source or metrics and monitoring experience preferred.
• Strong written and verbal communication for collaboration across remote, international teams.
• Technical curiosity and ability to develop creative solutions for customer challenges.
• Sound judgment, collaboration, and leadership in a growing organization.

Responsibilities

• Partner with Sales to explain product value, direction, and technical capabilities.
• Lead technical customer engagements and support competitive evaluations.
• Deliver product demonstrations, presentations, and hands-on enablement.
• Identify customer needs and shape product discussions around their problems.
• Share customer feedback and competitive insights with internal teams.
• Create and improve documentation and enablement materials, including articles, blogs, and videos.

Skills

Technical pre-sales

Communication

Remote collaboration

Creative problem solving

Leadership

Job description

Grafana Labs seeks a technical product expert to guide prospects and customers through observability evaluations. This remote-first role partners with Sales to qualify opportunities and translate customer needs into product discussions.

The position focuses on the West Coast market, delivering demos, enablement, and feedback to product and engineering teams, while thriving in an open-source, autonomous culture.