East Coast Solutions Engineer - Remote-First Open Source

Grafana; Oregon; Hybrid; USD 182,000 - 226,000; Full time

Benefits offered by this job

RSUs

Remote-first culture

Annual leave 30 days

Job summary

Grafana Labs is seeking a Commercial Solutions Engineer to join our remote-first team and enable worldwide growth through customer-focused pre-sales engagement. You will partner with Sales to communicate Grafana's value and drive high-velocity opportunities with deep technical credibility.

You will own technical engagements, deliver compelling product presentations, and contribute to enablement content. This role requires strong communication, a collaborative mindset, and the ability to thrive

Qualifications

• 5+ years of technical pre-sales experience with a focus on Open Source technologies or in the metrics/monitoring space.
• Strong judgment, collaboration, and leadership in a startup, remote-first environment.
• Excellent written and oral communication skills for collaboration with global teams and customers.
• Self-motivated, initiative-driven with creative problem-solving abilities.

Responsibilities

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Skills

Technical pre-sales

Open Source

Metrics/Monitoring

Communication skills

Remote collaboration

Problem solving

Self-motivated

Leadership

Job description

Grafana Labs is seeking a Commercial Solutions Engineer to join our remote-first team and enable worldwide growth through customer-focused pre-sales engagement. You will partner with Sales to communicate Grafana's value and drive high-velocity opportunities with deep technical credibility.

You will own technical engagements, deliver compelling product presentations, and contribute to enablement content. This role requires strong communication, a collaborative mindset, and the ability to thrive