Remote Solutions Engineer - Commercial SE (Open Source)

Grafana Labs Inc.; United States; Remote; USD 182,000 - 226,000; Full time

Benefits offered by this job

RSUs

30 days annual leave

Remote-first company

Job summary

Grafana Labs is seeking a Solutions Engineer for East or Central US with remote work options. The role focuses on educating customers, enabling sales, and owning technical engagements to close opportunities.

You will deliver product demonstrations and collaborate with global teams to align on Grafana's open source, observability platform strategy. The ideal candidate has 5+ years in technical pre-sales, comfort with open source tech, and strong communication skills, thriving in a remote-first,

Qualifications

• 5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space.
• Startup environment requires strong judgment, collaboration, and leadership.
• Remote-first company; you will need to learn to work with an international team.
• You will need excellent written and spoken communication to collaborate with remote teams and customers.
• Desire to grow technically; may be a recent coding bootcamp graduate or have post-sales/engineering experience.
• You are self-motivated, initiative, creative, and bring unique experiences.

Responsibilities

• Join as an early member of a high growth team working together to solve technical and customer problems the right way.
• Partner with our Sales team to articulate the Grafana value proposition, vision, and strategy to customers.
• Own the technical engagement with customers and help close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility.
• Deliver product and technical presentations to potential and existing customers.
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape.
• Drive product conversations based on need and problems learned during customer interactions.
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other enablement material.

Skills

Tech pre-sales

Open Source

Metrics/Monitoring

Communication skills

Job description

Grafana Labs is seeking a Solutions Engineer for East or Central US with remote work options. The role focuses on educating customers, enabling sales, and owning technical engagements to close opportunities.

You will deliver product demonstrations and collaborate with global teams to align on Grafana's open source, observability platform strategy. The ideal candidate has 5+ years in technical pre-sales, comfort with open source tech, and strong communication skills, thriving in a remote-first,