West Coast Partnerships & Network Growth Lead

Thriveworks; Santa Fe (NM); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision, and life保险

401K with 3% employer match

Paid time off and paid holidays

Professional development opportunities

Job summary

Thriveworks, a leading behavioral health care company, seeks a Partnerships Manager to lead the West Coast Care Partnerships team and expand access to mental health services. You will coach associates, manage strategic accounts, and execute the regional growth plan.

The role requires 5+ years in related fields and 2+ years of people management, with strong relationship-building and data skills. Occasional travel and collaboration across company functions are expected.

Qualifications

• 5+ years of experience in network development, business development, healthcare outreach, sales, account management, provider relations, or a related field with a record of driving referral or revenue growth.
• 2+ years of experience managing or formally coaching team members (people management experience preferred).
• Strong communication, relationship-building, and problem-solving skills, including with physicians, practice managers, and health system leaders.
• Comfort using data and performance metrics to set priorities and make decisions.
• Familiarity with West Coast healthcare markets is a plus.

Responsibilities

• Lead and develop the team: Hire, onboard, coach, and manage Care Partnerships Associates.
• Run regular 1:1s, pipeline and account reviews, and outreach coaching; set clear goals and hold the team accountable for activity and outcomes.
• Own regional referral growth: Accountable for the West Coast territory plan and targets for new client visits, referral growth, and new and expanded partnerships.
• Assign and rebalance portfolios so the highest-potential accounts get the right coverage.
• Set territory strategy: Guide associates in researching markets and prioritizing health systems, physician groups, primary care, OB/GYN, specialty practices and other referral sources by referral potential, performance, and strategic value.
• Drive outreach and reactivation: Ensure consistent, effective outbound outreach by phone, email, virtual meetings, and in-person engagement, and lead plans to re-engage declining or inactive partners and expand across providers, offices, departments, and locations.
• Support strategic accounts: Build and maintain relationships with stakeholders at health systems and practices, join associates on high-value pursuits, and serve as the escalation point for partner issues.
• Improve the referral experience: Coach the team to help partners navigate the referral process, remove barriers to patient access, and adopt tools such as the Patient Referral Dashboard.
• Surface recurring partner needs and work with leadership and internal teams on fixes.
• Manage performance with data: Use Salesforce, Looker, dashboards, and referral data to evaluate individual and team performance, forecast results, and identify opportunities.

Skills

Network development

Business development

Relationship-building

Outbound outreach

Data-driven decisions

Education

Bachelor's degree

Tools

Salesforce

Job description

Thriveworks, a leading behavioral health care company, seeks a Partnerships Manager to lead the West Coast Care Partnerships team and expand access to mental health services. You will coach associates, manage strategic accounts, and execute the regional growth plan.

The role requires 5+ years in related fields and 2+ years of people management, with strong relationship-building and data skills. Occasional travel and collaboration across company functions are expected.