Wellness Customer Service Lead — Lead with Impact

Serenity Healthcare; Henderson (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Excellent Benefits - 90% coverage for

401(k)

Paid Time Off - 10 PTO days (15 after

Job summary

Serenity Healthcare is seeking a Customer Service Lead to guide individuals on their personal journeys, ensuring they understand options and progress with compassionate leadership. You will model exceptional service, foster trust, and support the team in delivering patient-centered care.

The role emphasizes coaching, clear communication, and adaptability in a mission-driven environment, with opportunities for growth and impact across the service team.

Qualifications

• 3+ years of full-time customer service experience (ideally in leadership roles).
• Leadership experience or a natural ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence skills.
• Ability to remain calm and effective under pressure in fast-paced, people-focused environments.

Responsibilities

• Build strong, supportive relationships with individuals starting their journey.

Skills

Communication

Problem-solving

Emotional intelligence

Leadership

Education

High School Diploma or GED

Job description

Serenity Healthcare is seeking a Customer Service Lead to guide individuals on their personal journeys, ensuring they understand options and progress with compassionate leadership. You will model exceptional service, foster trust, and support the team in delivering patient-centered care.

The role emphasizes coaching, clear communication, and adaptability in a mission-driven environment, with opportunities for growth and impact across the service team.