Customer Service Lead — Guide, Inspire & Grow

Serenity Healthcare; Holladay (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Excellent benefits

401(k) plan

PTO and holidays

Job summary

Serenity Healthcare is seeking a Customer Service Lead to guide individuals through their personal journeys with empathetic, high-caliber service. You will mentor a team, foster trust, and ensure clients understand their options while maintaining excellence in every interaction.

The role emphasizes leadership, training, and hands-on support in a mission-driven environment, with a strong commitment to customer care and team development.

Qualifications

• 3+ years of full-time customer service experience (leadership preferred).
• Excellent communication, problem-solving and emotional intelligence skills.
• Ability to remain calm and effective under pressure.
• Experience in fast-paced, people-focused roles such as hospitality or call centers is a strong plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership

Communication

Problem solving

Emotional intelligence

Education

High School Diploma or GED

Job description

Serenity Healthcare is seeking a Customer Service Lead to guide individuals through their personal journeys with empathetic, high-caliber service. You will mentor a team, foster trust, and ensure clients understand their options while maintaining excellence in every interaction.

The role emphasizes leadership, training, and hands-on support in a mission-driven environment, with a strong commitment to customer care and team development.