Customer Service Lead: Guide Others to Goals

Serenity Mental Health Centers; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Excellent Benefits

401(k)

Paid Time Off

Job summary

Serenity Mental Health Centers is seeking a Customer Service Lead to guide a compassionate team and help individuals take meaningful steps in their personal journeys. You will educate clients on options, support them throughout the process, and model outstanding service while developing leadership within your team.

You’ll lead by example in a mission-driven environment, fostering trust and excellent client experiences while growing with the organization.

Qualifications

• High School Diploma or GED.
• 3+ years of full-time customer service experience (ideally in leadership roles).
• Leadership experience or a natural ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence skills.
• Ability to remain calm and effective under pressure.
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership

Customer service

Communication

Emotional intelligence

Problem-solving

Education

High School Diploma or GED

Job description

Serenity Mental Health Centers is seeking a Customer Service Lead to guide a compassionate team and help individuals take meaningful steps in their personal journeys. You will educate clients on options, support them throughout the process, and model outstanding service while developing leadership within your team.

You’ll lead by example in a mission-driven environment, fostering trust and excellent client experiences while growing with the organization.