Impactful Customer Service Lead

Serenity Mental Health Centers; Colorado Springs (CO); On-site; USD 54,000 - 66,000; Full time

Job summary

Serenity Mental Health Centers is seeking a Customer Service Lead to guide individuals on their personal journeys and foster a culture of trust and exceptional service within the team. You will educate clients on options, help them take meaningful steps, and lead by example in a mission-driven environment.

The role emphasizes strong communication, problem-solving, and emotional intelligence, with leadership experience valued. Expect a supportive team and opportunities for growth and impact.

Qualifications

• High School Diploma or GED is required.
• 3+ years of full-time customer service experience, ideally in leadership roles.
• Leadership experience or a natural ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence skills.
• Ability to remain calm and effective under pressure.
• Experience in fast-paced, people-focused roles (hospitality, call centers, coaching, caregiving, or tutoring) is a strong plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership experience

Communication skills

Problem-solving

Emotional intelligence

Calm under pressure

Customer service experience

Education

High School Diploma or GED

Job description

Serenity Mental Health Centers is seeking a Customer Service Lead to guide individuals on their personal journeys and foster a culture of trust and exceptional service within the team. You will educate clients on options, help them take meaningful steps, and lead by example in a mission-driven environment.

The role emphasizes strong communication, problem-solving, and emotional intelligence, with leadership experience valued. Expect a supportive team and opportunities for growth and impact.