Customer Service Lead: Inspire & Guide Growth

Serenity Healthcare; Alpharetta (GA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k)

Paid time off

Job summary

Serenity Healthcare in Alpharetta, GA is seeking a Customer Service Lead to guide individuals on their personal journeys, provide clear options, and model exemplary service for a growing team.

You will educate, build trust, stay calm under pressure, and lead by example while collaborating across roles. The position offers competitive pay, strong benefits, and room to grow within a mission-driven company.

Qualifications

• High School Diploma or GED.
• 3+ years of full-time customer service experience (ideally in leadership roles).
• Leadership experience or a natural ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence skills.
• Ability to remain calm and effective under pressure.
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team

Skills

Customer service leadership

Emotional intelligence

Excellent communication

Problem-solving

Education

High School Diploma or GED

Job description

Serenity Healthcare in Alpharetta, GA is seeking a Customer Service Lead to guide individuals on their personal journeys, provide clear options, and model exemplary service for a growing team.

You will educate, build trust, stay calm under pressure, and lead by example while collaborating across roles. The position offers competitive pay, strong benefits, and room to grow within a mission-driven company.