Customer Service Lead — Guide, Grow, Make an Impact

Serenity-Healthcare-1; Alexandria (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

90% coverage for medical, dental, and

Vision coverage

401(k)

Paid Time Off

10 paid holidays

Job summary

Serenity is seeking a Customer Service Lead to guide individuals through personal journeys with empathy and clear options. You will foster a culture of trust, lead by example, and ensure exceptional service within your team.

Responsibilities include building strong relationships, educating clients on next steps, and modeling top-tier communication. The role requires leadership experience and a passion for helping others in a mission-driven environment.

Qualifications

• 3+ years of customer service experience and leadership exposure.
• Strong communication and interpersonal skills.
• Ability to stay calm and guide others under pressure.
• Demonstrated problem-solving and conflict-resolution abilities.
• Experience in fast-paced, people-focused roles is a plus.

Responsibilities

• Build strong, supportive relationships with individuals starting their journey.
• Educate and guide clients to take next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles to support the team.

Skills

Leadership experience

Excellent communication

Emotional intelligence

Problem-solving

Customer service experience

Team guidance

Education

High School Diploma or GED

Job description

Serenity is seeking a Customer Service Lead to guide individuals through personal journeys with empathy and clear options. You will foster a culture of trust, lead by example, and ensure exceptional service within your team.

Responsibilities include building strong relationships, educating clients on next steps, and modeling top-tier communication. The role requires leadership experience and a passion for helping others in a mission-driven environment.