Customer Service Lead: Lead with Heart

Serenity Mental Health Centers; Lehi (UT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Fulfillment

Career Growth

Competitive Pay

Excellent Benefits

401(k)

Paid Time Off

Job summary

Serenity Mental Health Centers is seeking a Customer Service Lead to guide individuals through their journey with warmth and clarity. You will mentor a team, model service excellence, and ensure clients understand their options.

This mission-driven role emphasizes building relationships, handling inquiries, and maintaining composure under pressure in a fast-paced, people-focused environment. If you bring 3+ years of customer service leadership and a passion for helping others, this is your

Qualifications

• High School Diploma or GED required.
• 3+ years of full-time customer service experience (ideally in leadership roles).
• Leadership experience or a natural ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence skills.
• Ability to remain calm and effective under pressure.
• Experience in fast-paced, people-focused roles is a strong plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership

Customer service

Communication

Problem solving

Emotional intelligence

Education

High School Diploma or GED

Job description

Serenity Mental Health Centers is seeking a Customer Service Lead to guide individuals through their journey with warmth and clarity. You will mentor a team, model service excellence, and ensure clients understand their options.

This mission-driven role emphasizes building relationships, handling inquiries, and maintaining composure under pressure in a fast-paced, people-focused environment. If you bring 3+ years of customer service leadership and a passion for helping others, this is your