Impactful Customer Service Lead

Serenity-Healthcare-1; Holladay (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fulfillment

Career growth

Competitive pay

Excellent benefits

401(k)

Paid time off

Job summary

Serenity is seeking a Customer Service Lead to guide individuals on their personal wellbeing journeys. You will provide guidance, clarify options, and support progress while fostering a culture of trust and exceptional service within your team.

You’llLead by example, educate on next steps, and adapt to cover roles as needed to support the group. This role is mission-driven and customer-focused.

Qualifications

• High School Diploma or GED required.
• 3+ years of full-time customer service experience, ideally in leadership roles.
• Demonstrated leadership ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence.
• Ability to stay calm and effective under pressure.
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership

Communication

Problem-solving

Emotional intelligence

Calm under pressure

Hospitality experience

Education

High School Diploma or GED

Job description

Serenity is seeking a Customer Service Lead to guide individuals on their personal wellbeing journeys. You will provide guidance, clarify options, and support progress while fostering a culture of trust and exceptional service within your team.

You’llLead by example, educate on next steps, and adapt to cover roles as needed to support the group. This role is mission-driven and customer-focused.