Mission-Driven Customer Service Lead

Serenity Healthcare; Alexandria (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Excellent Benefits

401(k)

Paid Time Off

Career Growth

Job summary

Serenity Healthcare is seeking a Customer Service Lead to guide individuals through their well-being journeys. You will build strong, supportive relationships, explain options clearly, and model the level of service that inspires your team to perform at their best within our mission-driven culture.

With 3+ years in customer service and leadership experience, you’ll train, coach, and empower staff, handle difficult conversations with empathy, and ensure progress for clients while maintaining calm

Qualifications

• 3+ years of full-time customer service experience (leadership preferred).
• Leadership experience or ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence skills.
• Ability to remain calm and effective under pressure.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles to support the team.

Skills

Leadership

Communication

Emotional intelligence

Problem-solving

Calm under pressure

Education

High School Diploma or GED

Job description

Serenity Healthcare is seeking a Customer Service Lead to guide individuals through their well-being journeys. You will build strong, supportive relationships, explain options clearly, and model the level of service that inspires your team to perform at their best within our mission-driven culture.

With 3+ years in customer service and leadership experience, you’ll train, coach, and empower staff, handle difficult conversations with empathy, and ensure progress for clients while maintaining calm