Mission-Driven Customer Service Lead: Guide Growth & Impact

Serenity Healthcare; Phoenix (AZ); On-site; USD 46,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

PTO & paid holidays

Career growth opportunities

Job summary

Serenity is seeking a Customer Service Lead to mentor a team and guide individuals on their personal journeys, delivering compassionate, service-first support. You will lead by example, fostering trust and a culture of exceptional service within your team.

Join a mission-driven environment where you'll educate clients on options, help them take meaningful next steps, and model calm, confident leadership. This role emphasizes growth, people-centered care, and internal career progression.

Qualifications

• High School Diploma or GED required.
• 3+ years of full-time customer service experience (leadership preferred).
• Leadership experience or ability to guide and motivate others.
• Excellent communication, problem-solving and emotional intelligence skills.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership

Communication

Problem-solving

Emotional intelligence

Education

High School Diploma or GED

Job description

Serenity is seeking a Customer Service Lead to mentor a team and guide individuals on their personal journeys, delivering compassionate, service-first support. You will lead by example, fostering trust and a culture of exceptional service within your team.

Join a mission-driven environment where you'll educate clients on options, help them take meaningful next steps, and model calm, confident leadership. This role emphasizes growth, people-centered care, and internal career progression.