Mission-Driven Customer Service Lead | Grow & Mentor

Serenity Mental Health Centers; Holladay (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

401(k)

Paid time off

Job summary

Serenity Mental Health Centers is seeking a Customer Service Lead to guide individuals through their personal journeys and improve overall well-being. You will lead a team, provide guidance, and support clients throughout the process while promoting a culture of trusted, exceptional service.

You’ll educate clients on options, demonstrate empathy, and model strong communication. This mission-driven role offers training, growth, and the chance to make a real impact in a fast-paced environment.

Qualifications

• Leadership experience or ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence.
• Ability to remain calm and effective under pressure.
• Experience in fast-paced, people-focused roles is a strong plus.

Responsibilities

• Build strong, supportive relationships with individuals starting their journey.
• Educate and guide clients to take next steps toward their goals.
• Address concerns with patience and confidence to ensure progress.
• Model excellent service and communication for the team.
• Be adaptable and step into other roles to support the team.

Skills

Leadership

Communication

Emotional intelligence

Problem-solving

Calm under pressure

Education

High School Diploma or GED

Job description

Serenity Mental Health Centers is seeking a Customer Service Lead to guide individuals through their personal journeys and improve overall well-being. You will lead a team, provide guidance, and support clients throughout the process while promoting a culture of trusted, exceptional service.

You’ll educate clients on options, demonstrate empathy, and model strong communication. This mission-driven role offers training, growth, and the chance to make a real impact in a fast-paced environment.