Wellness Concierge & Client Experience Specialist

Massage Envy; Waldwick (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401k matching

Health insurance options

Employee discounts on services and A/R

Job summary

Massage Envy is seeking a Wellness Advisor to deliver red-carpet customer service and build meaningful client relationships at our Waldwick locations. This is a long-term, stable role focused on guest experiences, product recommendations, and care that aligns with individual wellness goals.

You will welcome guests, educate them about services and memberships, and help maintain a polished front desk. The position emphasizes teamwork, growth, and community involvement.

Qualifications

• Experience in customer service, hospitality, retail, wellness, healthcare, beauty, or sales is strongly preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized.

Responsibilities

• Provide warm, professional red-carpet customer service.
• Build genuine relationships with members and guests.
• Become a familiar and trusted presence within our local community.
• Listen carefully to clients and guide their wellness experience.
• Recommend memberships, massage services, skincare treatments, enhancements, and retail products.
• Educate clients about services and wellness options without high-pressure sales tactics.
• Meet individual and team sales and service goals.
• Schedule and rebook appointments.
• Help maximize therapist and esthetician schedules.
• Handle phone calls, texts, and appointment requests professionally.
• Assist with check-in/check-out and client concerns.
• Resolve issues with patience and good judgment.
• Maintain an organized, polished front desk environment.
• Work closely with management and service providers to ensure an excellent client experience.

Skills

Customer service

Hospitality

Retail sales

Communication

Organization

Job description

Massage Envy is seeking a Wellness Advisor to deliver red-carpet customer service and build meaningful client relationships at our Waldwick locations. This is a long-term, stable role focused on guest experiences, product recommendations, and care that aligns with individual wellness goals.

You will welcome guests, educate them about services and memberships, and help maintain a polished front desk. The position emphasizes teamwork, growth, and community involvement.