Wellness Advisor: Front Desk & Client Experience

Massage Envy; Closter (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Starting pay: $18–$19 per hour plus be

Commissions on memberships/retail/gift

Paid training

401k matching

Health insurance options

Employee discounts on services and spa

Career growth within multi-location

Job summary

Massage Envy is seeking a Wellness Advisor to provide warm, professional customer service and guide clients through their wellness journey at our New Jersey location. You will build genuine relationships with members, promote memberships and services, and ensure an exceptional client experience.

The role emphasizes a stable, long-term position with opportunities for growth, comprehensive client interactions, and a welcoming front desk environment.

Qualifications

• Experience in customer service, hospitality, retail, wellness, healthcare, beauty, or sales environments is strongly preferred.

Responsibilities

• Provide warm, professional customer service and build relationships with members and guests.
• Schedule and rebook appointments; help maximize schedules for therapists and estheticians.
• Educate clients about services and wellness options and confidently recommend memberships and products.
• Handle front desk duties, check-ins/outs, and respond to client questions with professionalism.

Skills

Customer service

Hospitality

Sales

Communication

Job description

Massage Envy is seeking a Wellness Advisor to provide warm, professional customer service and guide clients through their wellness journey at our New Jersey location. You will build genuine relationships with members, promote memberships and services, and ensure an exceptional client experience.

The role emphasizes a stable, long-term position with opportunities for growth, comprehensive client interactions, and a welcoming front desk environment.