Wellness Sales & Guest Experience Pro

Massage Envy; South Windsor (CT); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Essential healthcare

Telehealth services

Health Savings Account contribution

Dental and vision plans

Matching 401(k)

Paid time off

Paid sick time off

Paid holidays

Referral bonus

Employee Assistance Program

Flexible schedule

Free massage session

Product discounts 40% off

50% off all additional services

Job summary

Massage Envy South Windsor is seeking friendly professionals to deliver exceptional customer service and promote Total Body Care. You’ll educate clients on services, book appointments, and support daily operations in a fast-paced wellness-focused environment.

The role emphasizes sales, guest relations, and a positive team culture, with opportunities to grow within a national brand that values work-life balance and client satisfaction.

Qualifications

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Skills

Customer service

Sales

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

POS software

Email & scheduling software

Job description

Massage Envy South Windsor is seeking friendly professionals to deliver exceptional customer service and promote Total Body Care. You’ll educate clients on services, book appointments, and support daily operations in a fast-paced wellness-focused environment.

The role emphasizes sales, guest relations, and a positive team culture, with opportunities to grow within a national brand that values work-life balance and client satisfaction.