Wellness Front Desk Concierge & Member Experience

Massage Envy; Closter (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Starting pay

Sales commissions

Paid training

401k matching

Health insurance

Employee discounts

Supportive management

Career growth

Advancement opportunities

Community relationships

Job summary

Massage Envy in New Jersey seeks a front desk associate focused on client experience to join a growing multi-clinic organization. This role emphasizes dependable service, welcoming communication, and long-term commitment.

You will guide wellness experiences, assist with scheduling, and gently recommend memberships and services to meet guest needs. Strong interpersonal skills and professionalism are essential.

Qualifications

• Experience in customer service, hospitality, retail, sales or other client-facing environment.
• Able to communicate professionally and clearly with clients.
• Comfortable recommending services and products based on client needs.

Responsibilities

• Provide warm, professional customer service at the front desk.
• Schedule and rebook appointments; manage checks-in and checkout processes.
• Build relationships with members and guests; be a familiar local presence.
• Educate clients about services and wellness options with no high-pressure sales.
• Meet individual and team sales and service goals.
• Handle inquiries via phone, text, and in-person with patience and professionalism.

Skills

Customer service

Hospitality

Retail

Sales

Communication

Job description

Massage Envy in New Jersey seeks a front desk associate focused on client experience to join a growing multi-clinic organization. This role emphasizes dependable service, welcoming communication, and long-term commitment.

You will guide wellness experiences, assist with scheduling, and gently recommend memberships and services to meet guest needs. Strong interpersonal skills and professionalism are essential.