Wellness Clinic Leader & Operations Manager

Massage Envy; Chesapeake (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

The General Manager at Massage Envy Chesapeake leads day-to-day clinic operations, focusing on sales, guest experience, staffing, and adherence to brand values of optimism and empathy. You’ll drive performance, coach staff, and ensure service excellence for members and guests.

Responsibilities include front desk leadership, hiring and onboarding, performance management, and maintaining compliance with company policies while partnering with Area and District managers to optimize financial results

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years related experience or training.
• Equivalent education and experience.

Responsibilities

• Work a minimum of 25 hours per week at the front desk.
• Lead staff with coaching and development.
• Maintain professional image and positive environment.
• Meet monthly and annual performance goals.
• Hire, onboard and train clinic staff.
• Ensure compliance with company policies.
• Oversee supplies, inventory and operations.

Skills

Leadership

Staff coaching

Customer service

Operations management

Sales

Communication

Education

High School Diploma

Equivalent education and experience

Job description

The General Manager at Massage Envy Chesapeake leads day-to-day clinic operations, focusing on sales, guest experience, staffing, and adherence to brand values of optimism and empathy. You’ll drive performance, coach staff, and ensure service excellence for members and guests.

Responsibilities include front desk leadership, hiring and onboarding, performance management, and maintaining compliance with company policies while partnering with Area and District managers to optimize financial results