Wellness Clinic GM & Operations Leader

JEM Wellness Brands; Suffolk (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Massage Envy is seeking a General Manager to oversee day-to-day clinic operations, including sales, customer service, staffing, and overall performance at the Suffolk, VA location. You will model the brand values and drive wellness plans while delivering best-in-class guest experiences.

This leadership role requires coaching staff, managing front desk coverage, ensuring compliance, and achieving monthly and annual goals.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years related experience or training.
• Proficient with basic computer software and office tools.
• Strong communication and leadership abilities.

Responsibilities

• Oversee daily clinic operations, including sales and customer service.
• Lead, coach, and develop front desk staff and service providers.
• Ensure brand standards, compliance, and security of the clinic.
• Manage staffing, scheduling, and performance improvement plans.
• Collaborate with Area Manager and District Manager on goals.
• Maintain cleanliness, inventory, and retail and operational supplies.
• Monitor monthly/annual performance and drive guest satisfaction.

Skills

Problem Solving

Customer Service

Interpersonal Skills

Teamwork

Quality

Attendance/Punctuality

Dependability

Education

High School Diploma

Experience (2+ years related)

Equivalent education/experience

Tools

Office software (email, spreadsheets, databases, word processing)

Job description

Massage Envy is seeking a General Manager to oversee day-to-day clinic operations, including sales, customer service, staffing, and overall performance at the Suffolk, VA location. You will model the brand values and drive wellness plans while delivering best-in-class guest experiences.

This leadership role requires coaching staff, managing front desk coverage, ensuring compliance, and achieving monthly and annual goals.