Clinic General Manager: Operations & Guest Experience Lead

Massage Envy; Suffolk (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Massage Envy is seeking a General Manager to oversee day-to-day clinic operations, drive sales, and deliver exceptional member experiences. You will lead staffing, coaching, and performance management while upholding brand values and ensuring compliance with all regulations.

The role requires scheduling across peak hours, including nights and weekends, and close collaboration with Area and District Managers.

Qualifications

• High School Diploma required; related experience acceptable.
• Proficiency with basic computer operations (email, spreadsheets, word processing).
• Ability to read, write, and comprehend instructions and memos.

Responsibilities

• Oversee day-to-day clinic operations including sales and customer service.
• Lead staff development, coaching, and performance management.
• Ensure monthly and annual performance targets are met; conduct regular strategy meetings.
• Maintain high standards of member and guest satisfaction.
• Hire, onboard, and train clinic staff in partnership with Area Manager.
• Ensure supplies, equipment, and inventory are adequate and well-maintained.
• Ensure compliance with franchise agreements, laws, and internal policies.

Skills

Customer Service

Problem Solving

Teamwork

Communication

Education

High School Diploma

Job description

Massage Envy is seeking a General Manager to oversee day-to-day clinic operations, drive sales, and deliver exceptional member experiences. You will lead staffing, coaching, and performance management while upholding brand values and ensuring compliance with all regulations.

The role requires scheduling across peak hours, including nights and weekends, and close collaboration with Area and District Managers.