Clinic General Manager: People, Performance & Wellness

Massage Envy; Huntersville (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Massage Envy is seeking a General Manager to lead daily clinic operations, sales and service while upholding our core values. You will coach staff, drive performance, and ensure exceptional guest experiences across all touchpoints.

You will hire and onboard staff, manage front desk coverage, align schedules, and maintain compliance with franchise standards and local laws. Strong leadership and customer-service focus are essential for success.

Qualifications

• High School Diploma required; related experience preferred.
• Minimum 2 years of related experience and/or training.
• Equivalent education and experience accepted in lieu of degree.
• Knowledge of computer operations: email, spreadsheets, databases and word processing software.

Responsibilities

• Lead front desk coverage and daily operational tasks.
• Model and promote company culture and professional environment.
• Provide ongoing coaching and development to staff; escalate issues to Area/District Manager.
• Ensure high levels of member and guest satisfaction through service quality.
• Hire, onboard, and train clinic staff with Area Manager support.
• Maintain supplies, equipment, inventory, and safe, compliant operations.
• Ensure compliance with franchise agreements, local laws, and policies.

Skills

Leadership

Customer Service

Coaching

Communication

Problem Solving

Attendance/Punctuality

Teamwork

Dependability

Education

High School Diploma

2 years related experience or training

Equivalent education and experience

Tools

Office software (email, spreadsheets, databases, word processing)

Job description

Massage Envy is seeking a General Manager to lead daily clinic operations, sales and service while upholding our core values. You will coach staff, drive performance, and ensure exceptional guest experiences across all touchpoints.

You will hire and onboard staff, manage front desk coverage, align schedules, and maintain compliance with franchise standards and local laws. Strong leadership and customer-service focus are essential for success.