Clinic General Manager — Wellness & Service Leader

JEM Wellness Brands; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Massage Envy is seeking a General Manager to oversee daily clinic operations, including sales, customer service, staffing, and overall performance. The role emphasizes brand values of optimism, gratitude, excellence, consistency and empathy, with accountability and teamwork central to success.

The GM will lead service providers and support staff, maintain a high standard of guest experience, and ensure regulatory compliance across the clinic’s operations.

Qualifications

• High School Diploma is required.
• Minimum 2 years of related experience and/or training; or equivalent education and experience.

Responsibilities

• Front Desk Coverage: Develop and maintain professional guest experience.
• Lead staff through coaching and development to meet service standards.
• Ensure compliance with franchise agreements, licenses, and background checks for staff.

Education

High School Diploma

2+ years of related experience

Job description

Massage Envy is seeking a General Manager to oversee daily clinic operations, including sales, customer service, staffing, and overall performance. The role emphasizes brand values of optimism, gratitude, excellence, consistency and empathy, with accountability and teamwork central to success.

The GM will lead service providers and support staff, maintain a high standard of guest experience, and ensure regulatory compliance across the clinic’s operations.